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Categories Even when you take precautions, problems can still happen. If you suspect a scam, have already sent money, shared sensitive information or lost access to an account, the most important thing is to stop following instructions from the suspicious person and act quickly to protect your money and accounts.
If you think the situation may be fraudulent:
Do not continue a suspicious transaction just because you have already spent time on it or sent some money.
Important
Be especially cautious if someone tells you that you need to make another payment in order to recover money you have already lost.
If you believe you have sent money to a scammer, act as quickly as possible.
Contact your:
Explain that you suspect fraud and provide the details of the payment. Depending on how the payment was made, your provider can advise you on what action may still be possible.
Use official contact details
Do not use a phone number, link or contact details provided by the suspicious person. Open your bank’s official app or website yourself.
If another person has obtained any of the following:
contact your bank immediately. Do not wait for an unfamiliar transaction to appear.
Your bank can advise whether you should:
If you entered your password on a suspicious website or shared it with another person, change it as soon as possible.
Check especially:
If you reused the same password on several websites, change it everywhere it was used. Where available, consider enabling additional account protection such as two-step verification.
If you can no longer sign in to your EirFair account or notice activity you do not recognise:
Avoid creating a second account just to deal with the problem if your original account can be recovered through the proper recovery or support process.
Do not immediately delete messages or other information connected to the incident.
Keep anything that may help explain what happened, including:
Important
Keep the evidence you already have, but do not continue communicating with a suspected scammer just to collect more information if doing so could put you at further risk.
Choose the reporting option that best matches the situation. Providing useful information such as the listing link, username, screenshots and a clear description of what happened can help EirFair review the issue.
Use this for suspected scams, phishing, fake buyers or sellers, suspicious payment requests, fake courier schemes, account security concerns or other suspicious behaviour.
Use this if the problem relates to a specific listing.
Use this if you believe specific content on EirFair is illegal.
Reporting an issue to EirFair does not replace reporting a crime to the appropriate authorities.
If you have lost money or property, or believe a crime has occurred, consider reporting the matter to An Garda Síochána.
Keep and provide any relevant information you have, such as:
If there is an immediate threat to your personal safety, contact the emergency services.
If you sent someone:
make a note of exactly what you shared and who received it.
Watch for unexpected:
Where appropriate, contact the organisation responsible for the document or account and ask what additional steps you should take to protect yourself.
After someone has already lost money, scammers may try to target them again.
Someone may contact you and claim that they can:
but first ask you to pay a:
Be especially cautious
Do not send more money to an unknown person or service simply because they promise to recover money you have already lost.
After a scam, acting quickly can be important — especially when contacting your bank or securing your accounts. But that does not mean you should follow urgent instructions from the person who contacted you.
A safer approach is
stop the suspicious transaction → contact your bank or official service directly → secure your accounts → keep the evidence → report the issue to EirFair and, where appropriate, An Garda Síochána.
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